Support

Indie Gems, LLC · Last updated 20 October 2026

Gem Arcade is a games platform: browser-playable games from independent developers, playable on the web and in the Gem Arcade app. This page is how to reach us.

Contact us

For help with the arcade, your account, a purchase, or a game that will not load, email support@gemarcade.com. Telling us which game, which device and what you saw is the fastest route to an answer.

Why does the Store say “Coming soon”?

Buying Gem packs and Boosts is open on the Gem Arcade website, on any device, and in the Gem Arcade app for Android. The Gem Arcade app for iPhone and iPad shows the Store only where it can sell through the App Store; where it cannot, the app has no Store. A Buy that says “Coming soon” charges nothing. Gems you already have stay yours, you can still spend them in every game, and you can still earn Gems. Your past purchases stay listed under Transactions in your account. For help with a purchase, email support@gemarcade.com.

Report a game, or content in a game

Games on Gem Arcade are made by third-party developers. If you find a game, or content inside a game, that you believe is offensive, misleading, unsafe, or in breach of our Terms of Service, please tell us at support@gemarcade.com and name the game.

Signed-in players can also report a game from the game’s own page in the arcade, which attaches the details of what you were playing.

Your account

You do not need an account to play many of the games in the arcade. An account is required for features that involve other players, and for saving what belongs to you.

If you cannot sign in, email support@gemarcade.com. If you want to delete your account, you can do that yourself from the Account section of the arcade once signed in; write to us if you need help.

If you used a username and password

Used a username and password before? Sign in here. Once you are signed in, you can connect Google or Apple from the Account section and sign in with that instead.

If you signed in with Facebook

Removing Gem Arcade from the apps and websites in your Facebook settings disconnects Facebook sign-in, but it does not delete your Gem Arcade account or what is saved in it. To delete the account, sign in and use Delete account in the Account section of the arcade.

Children and minors

Gem Arcade is not intended for or directed to children under the age of thirteen (13). Users aged thirteen (13) or older but under the age of majority may use Gem Arcade only with the consent and supervision of a parent or legal guardian — see Terms of Service. Parents and guardians with a question or concern can reach us at support@gemarcade.com.

Our Terms of Service, EULA and Privacy Policy are published here. For legal notices, and for requests about your personal information, write to legal@indie-gems.com.